PRIVACY POLICY

Illustrated Domain - Privacy Policy

Last Updated: February 21st, 2025

This Privacy Policy, together with our Terms of Use and any other documents referred to herein, sets out how Illustrated Domain uses and protects any information that you provide when you visit www.illustrateddomain.com (the “Website”).

At Illustrated Domain, we are committed to protecting your privacy and ensuring the security of your personal data. This Policy explains how and why we collect your personal data, how we use it, under what conditions we may disclose it, and how we keep it secure. By using our Website and services, you agree to be bound by this Privacy Policy.

1. Our Commitment to Your Privacy

Illustrated Domain adheres to strict data protection principles, including compliance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and all applicable laws—including recent SMS and electronic communications legislation. We are dedicated to:

Minimizing Data Collection: We collect only the personal data necessary for the purposes stated below.
Purpose Limitation: We use your personal data solely for the purposes it was provided.
Data Retention: We retain your data only as long as necessary to fulfil the relevant purposes or as required by law.
Secure Processing: We implement appropriate technical and organizational measures to safeguard your data.

2. Information We Collect

2.1 Personal Data Provided by You

When you interact with our Website—for example, by contacting us or signing up for updates—we may collect personal data such as:

Contact Details: Your name, email address, telephone number (including mobile), postal address, and social media profile information.
Correspondence and Requests: Any information you provide in inquiries or via contact forms.
Payment Information: Details necessary to process payments for our services.

2.2 Technical Data

We also collect technical data automatically when you visit our Website. This may include:

Your IP address, browser type and version, time zone, operating system, and platform.
Information about your visit (e.g., pages viewed, links clicked) to help us analyze trends and improve the Website.

2.3 SMS and Electronic Communications

In compliance with recent SMS laws and the TCPA, when you opt in via our Website to receive SMS notifications:

Explicit Consent: You must actively check a box (that is not pre-selected) to consent to SMS communications.
Clear Disclosure: We will provide you with clear information regarding the nature, frequency, and purpose of these messages.
Opt-Out Information: You will be informed that standard message and data rates may apply, and that you can opt out by replying with “STOP” at any time.

Example SMS Consent Text (displayed near the opt-in):
"By checking this box, I consent to receive SMS text messages from Illustrated Domain regarding updates, promotions, and important announcements. Message and data rates may apply. Reply STOP to unsubscribe at any time. Consent is not a condition of purchase."

3. How We Use Your Information

We may use your personal data for the following purposes:

To Communicate: Send you communications you have requested or that may be of interest, such as newsletters, service updates, promotional offers, and SMS alerts.
To Provide Services: Process orders, manage inquiries, and deliver personalized services.
To Improve Our Website: Analyze how users access and use the Website and to help us enhance our services.
To Comply with Legal Obligations: Maintain records for tax and regulatory purposes and protect against fraud.
For Marketing (With Consent): Where you have provided explicit consent, to send you marketing communications about our services.

4. Consent and Legal Basis

By using our services and providing us with your personal data, you consent to our processing of your information for the purposes described in this Policy. In instances where consent is required—such as for SMS communications—you will be asked to provide clear, affirmative consent. You have the right to withdraw your consent at any time, subject to legal or contractual restrictions.

5. Data Retention

We will only keep your personal data for as long as is necessary:

To fulfil the purposes for which it was collected.
To comply with legal obligations (e.g., tax or regulatory requirements).
As detailed in any contract you hold with us.

Our retention schedules are regularly reviewed, and data that is no longer required is securely deleted.

6. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties for marketing purposes. We may share your information with:

Service Providers: Trusted third parties (e.g., payment processors, IT service providers) who assist us in operating our Website and providing services. These third parties are contractually obligated to secure your data and use it only for the purposes for which we disclose it.
Legal Authorities: When required by law or to protect our legal rights, we may disclose personal data to law enforcement or regulatory authorities.

6A. SMS and Phone Number Data
We do not share, sell, or otherwise disclose the mobile phone numbers (and associated opt-in consent) that we collect from you for our SMS campaigns to any third parties, affiliates, or partners for marketing or promotional purposes. This information is exclusively used to provide the SMS notifications or services you have consented to and to comply with legal or regulatory requirements. If we use third-party service providers to transmit SMS messages on our behalf, those providers are contractually obligated to use your phone number and consent information solely for delivering our communications.

7. Security Measures

We take the security of your personal data seriously and have implemented technical and organizational measures to protect against unauthorized access, loss, or disclosure. While we strive to protect your information, please note that no method of transmission over the Internet is 100% secure.

8. Use of Cookies

Our Website uses cookies to enhance user experience and analyze site usage. Cookies are small text files stored on your device that help us recognize you on subsequent visits. You can control or disable cookies through your browser settings, though this may affect your ability to use certain features of our Website.

9. Links to Other Websites

Our Website may contain links to external sites. This Privacy Policy applies only to our Website. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their content or practices.

10. Children's Privacy

We are committed to protecting the privacy of children under 18. We do not knowingly collect personal data from anyone under the age of 18 without parental consent. If we become aware that a child has provided us with personal data without appropriate consent, we will take steps to delete that information.

11. Data Breaches

In the event of a data breach where personal data is compromised, we will notify the appropriate authorities and affected individuals within 72 hours, as required by law.

12. Your Rights

You have certain rights regarding the personal data we hold about you:

Access: You can request a copy of your personal data.
Correction: You may ask us to correct any inaccuracies.
Deletion: You can request that we delete your personal data, subject to any legal obligations.
Withdrawal of Consent: You have the right to withdraw your consent for data processing at any time.
Objection: You may object to certain types of data processing.

To exercise these rights, please contact us at contact@illustrateddomain.com. We may require proof of identity and may charge a nominal fee for certain requests if they are deemed excessive.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by posting a notice on our Website or by other appropriate means. We encourage you to review this Policy periodically to stay informed about how we protect your information.

14. Contact Information

If you have any questions regarding this Privacy Policy or our data practices, please contact us by email at contact@illustrateddomain.com.